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Merchandising general conditions

Merchandising General Conditions

Any items bought from Kosebelle.com comes directly from Kose belle srl.

Kose belle srl is a business enrolled at the register office in Aosta, which VAT number is IT01043040078.

Kose belle srl registered office is in Italy, Località Grand Chemin, 30 -11020- Saint Christophe (AO) (Italy - Aosta Valley).
Don't forget to contact us if you need more informations on hte Contact area.

For any juridical details you can search in Customers Service Area.

How to Resolve a Contract

To make any purchase on Kosebelle.com you will have to fill a module called order form via mail, following instructions you would be given.

In the order form is possible to overview a resume of the essential merchandising conditions of your purchase, also the details and prices of every single item requested along with the possible way of payment, time of expedition and delivery.

The contract is concluded once Kose belle receive your order form filled, prior verifying the correct information of your purchase request.

So said, before any purchase we invite you to read well and agree our section of General Conditions Sale, you could print or just save your own copy of it.

The order form will be filed away in our database for the time necessary for it to be dispatched to you and anyways in law terms and conditions. You can always login and refer to your order form for any details you might need.

Contract concluded Kose belle will take-charge of your purchase order.

Kose belle might not give permission to your order in case there aren’t enough securities covered, incomplete parts of the order form or unavailable items request. In case your contract won’t be hold as valid Kose belle will inform you through e-mail with a full explanation about the reasons why it wasn’t possible to complete the policy.

If items you were trying to purchase are no longer available or no longer shown as available in our website, since your last login, but your order has already been made, Kose belle will take care of your order form and will let you know any delay, missing items, non availability etc.. of your request, whether in a few days or up to a maximum of 30 days (at the most).

In case your order form and payment have already been made Kose belle will provide to refund you of your purchase money.

With the data transmission of your order form, you are agreeing, accepting and abiding by all rules and conditions of the merchandising Kosebelle.com held.

If you don’t agree with some of the conditions on the contract we suggest you don’t send the order form and quit any purchase with Kosebelle.com.

Contract concluded, Kose belle will transmit you, via e-mail, your purchase order’s receipt, with all information and details previously agreed in your order form (information concerning essential distinguishing feature, specific details on price, way of payments and delivery charges).

Products Guaranty and Specification of Prices

On kosebelle.com you will only find the best products, the highest quality ones. Chosen from well-selected brands and retailers.

Every single item comes in our website with a detailed product profile. Colours of items could anyway not entirely correspond to truth only because of Internet browser or video computer in use.

Price could be subject to updates. Make always sure to check the total price of your purchase before you fill in your order form.

As regards your power to exercise your right of recede from the contract, Kose belle can refuse any return that has been damaged, broken or has lost its integrity and is now deficient in packaging or similar.

Payments

Payments can be done in the following ways:

When payment is done by credit card, all information related to the car, such as number or expiration date, will be sent to the bank through cryptographic file, without anyone being able to have any access.

Any of the previous mentioned sensitive details won’t be used anyhow by Kose belle if not to complete the standard operating procedure, or rather when it could be necessary to give you a refund, or if you recede from your contract, or also, if police or fraud committee have to prevent or solve a problem occurred.

Purchase price and delivery payment, as mentioned on the order form, will be charge on your bank account only at the time of the merchandising delivery itself.

Products Delivery

Inside Client Area Service you will find all information related to merchandising delivery. You are, at this subject, invited to read and agree what’s written, because all it’s specified there, is also crucial part of the Selling General Conditions, so we will consider you’ve accepted and agreed all part of the purchase, once you will transmit your order form.

Customer Care

At any time, in any case, it will be possible for you to ask for help through our help centre Aliblabla, in the Contact section, where you will find our details as telephone number and address.

Return of Goods in case of Break

At the time of delivery if you notice the packaging being broken or tempered, don’t collect it and actually declare it.

This way goods will be newly send over and you won’t be charged for any more expenses, your money will be refunded if you are not completely satisfied.

Return and Refund Policy

You have the right, and no need to specify your reasons, to rescind your policy with Kose belle in 10 working days, from the time goods get to you.

You will have to send items back to Kose belle and Kose belle needs to get them within 30 working days from the time you received them.

You will be only charged for the expenses of returning goods.

The right of cancelling the contract can be applied onto goods that are undamaged or unalterable and unspoilt only.

If return and refund policy is expressed in terms above described, Kose belle will be in charge of refund you of the purchase money, perhaps already cashed in, net of delivery expenses.

Delivery expenses will be totally refund to you, only if the blame of the annulment is due to Kose belle itself, such as if items don’t correspond to the specification sheet described on the website, or they have been send at a wrong delivery address or with fatal flaw.

Amount due will be paid back as soon as possible, and in any case within 30 working days, starting from the day Kose belle becomes acquainted of your policy annulment. At that point Kose belle will provide to activate all process of refunding, once it made sure all the above terms have been correctly completed.

In case ways of extinction are not implemented in the right way, you will loose the amount of money already paid out to Kose belle, you can claim for the merchandising being sent back to you (exactly the way it was), but at that point cost of delivery will be provide by you. If you refuse to pay for the delivery kose belle is allowed to keep the goods along with the money you have paid for them.

Withdrawal needs to be transmitted either through telegram or fax (number + 39 0165 41061) or through our website, in Contact section via e-mail, anyway, within 48 hours, you will also need to send a certified mail with a return receipt at the following address: Kose belle srl – Loc. Grand Chemin, 30 – 11020 Saint Christophe AO (Italy).

In your official communication don’t forget to specify your right to withdrawal from what item or items you want, and add to it a copy of the order form you received in the first place.

Times and Ways of Reimburse

Items returned, Kose belle will verify all terms and conditions in accordance with proceed. If everything turns around to be correct, kose belle will confirm, via e-mail, the acceptance of your request.

Any payment ways were used by you, since Kose belle gains knowledge of your cancellation, within 30 days, will provide to refund you.

When the addressee doesn’t correspond with the person specified on the order form, Kose belle, in case of withdrawal, will provide to refund the person who actually made the payment.

Date of re-credit will correspond on the date you have been charged for your purchase, so you will not loose any interest rate.

Privacy

Terms of privacy are cleared in our Privacy Policy section.

For any further information please contact

Kose belle srl
Loc. Grand Chemin, 30
11020 Saint Christophe (AO)
Italia - Valle d'Aosta

Tel. +39 0165 43307

Fax. +39 0165 41061
info@kosebelle.com

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Last website update
29 October 2011

General Conditions on Purchase | Legal Information | Privacy

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